Rechtslinguistik; Language and law ; Conversational pedagogy ; Spoken language ; Discourse analysis (pragm.) ; Diskursgrammatik; Gesprächsanalyse; Konversationsgrammatik; Conversational analysis (pragm.) ; Communication research ; Decision making (communication research) ; Wissenstransfer; Knowledge brokering; Information distribution ; Helpline; Support; Counselling (communication situation) ; German