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Bibliographic description
Author Search all publications by the author Hake, Sandra
Title Sprachliche Gestaltung interaktiver Kundenkommunikation
eine empirische Analyse am Beispiel der Mobilfunkbranche
Place : Publ. Hamburg: Kovač
Year 2013
Written in German
Extent XXVI, 271 S.
Academic paper Zugl.: Münster (Westfalen), Univ., Diss., 2013
ISBN 978-3-8300-7311-6; 3-8300-7311-9
Series Schriftenreihe Merkur; 80
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Classification
Domains / Applied linguistics / Language business
Domains / Pragmalinguistics / Conversational analysis (pragm.) / Dialog structure
Domains / Pragmalinguistics / Other communication situations / Service encounter
Domains / Pragmalinguistics / Other communication situations / Telephone (language behavior)
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Language (economic aspects) ; Language business ; Gesprächsstruktur; Preference organization (conversational analysis) ; Adjacency pairs (conversational analysis) ; Sequence organization (conversational analysis) ; Dialog structure ; Restaurant; Business communication; Notruf; Emergency call; Service encounter ; Mobile radio; Mobilfunk; Walkie-talkie; Voice over IP; IP-Telefonie; Telephone (language behavior)