BLLDB - Title Entry - Suhm, Bernhard: A data-driven methodology for evaluating and optimizing call center IVRs

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Journal article

Bibliographic description

Author		Suhm, Bernhard; Peterson, Pat
Title		A data-driven methodology for evaluating and optimizing call center IVRs

Written in		English
Notes		18 Literaturangaben
Source		International journal of speech technology. - Boston, Mass. [u.a.] : Kluwer Acad. Publ.
Volume		5
Year		2002
Issue		1
Page		23-37

Classification
Domains / Computational linguistics / Natural-language processing (artificial intelligence)

Domains / Computational linguistics / Natural-language processing (artificial intelligence) / Human-machine interaction

Domains / Pragmalinguistics / Other communication situations / Telephone (language behavior)


Redirected from
Natural language understanding (artificial intelligence) ; Natural-language processing (artificial intelligence) ; Man-machine communication; Computerdialog (Rechner zu Mensch) ; Dialogsimulation; Computersimulation (Dialog) ; Human-machine interaction ; Mobile radio; Mobilfunk; Walkie-talkie; Voice over IP; IP-Telefonie; Telephone (language behavior)