Discourse analysis (pragm.) ; Diskursgrammatik; Gesprächsanalyse; Konversationsgrammatik; Conversational analysis (pragm.) ; Gesprächsstruktur; Preference organization (conversational analysis) ; Adjacency pairs (conversational analysis) ; Sequence organization (conversational analysis) ; Dialog structure ; Form of address ; Unhöflichkeit; Impoliteness; Rudeness; Politeness (style of speech) ; Norm of interaction; Regel (pragm.) ; Rule (pragm.) ; Interactional norm ; Cohesion; Kohäsion; Conceptual dependancy (pragm.) ; Centering theory (pragm.) ; Coherence (pragm.) ; Gesprächsstil; Conversational style ; Cross-cultural pragmatics; Pragmatics, cross-cultural; Pragmatik, interkulturelle; Intercultural communication ; Restaurant; Business communication; Notruf; Emergency call; Service encounter ; Speech-act theory ; Sex-specific communication; Genderlect; Sex-specific language behavior; Gender-specific language behavior; Geschlechtsspezifisches Sprachverhalten; Gender-specific communication ; Information ; English (American) ; USA (English language in the) ; USA (engl. Sprache in den) ; English in the USA; Englisch in den USA; American English ; Latin America (Spanish language in) ; Lateinamerika (span. Sprache in) ; Spanish in Latin America