BLLDB - Title Entry - Bolkan, San: Consumer satisfaction and repatronage intentions following a business failure: the importance of perceived control with an organizational complaint

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Journal article

Bibliographic description

Author		Bolkan, San; Goodboy, Alan K.; Daly, John A.
Title		Consumer satisfaction and repatronage intentions following a business failure: the importance of perceived control with an organizational complaint

Written in		English
Source		Communication reports. - Salt Lake City, Utah : Assoc.
Volume		23
Year		2010
Issue		1
Page		14-25

Classification
Domains / Pragmalinguistics / Communication research / Public relations (communication research)

Domains / Pragmalinguistics / Other communication situations / Service encounter

Domains / Pragmalinguistics / Speech-act theory / Speech-act type / Complaint


Redirected from
Kommunikationspolitik; Communication policy; Public relations (communication research) ; Restaurant; Business communication; Notruf; Emergency call; Service encounter ; Reklamation; Klagen; Wailing; Lament; Jammern; Complaint