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Bibliographic description
Author Search all publications by the author Bowles, Hugo
Title 'Sounding phoney': an investigation of operator training in an Italian call centre
Written in English
Source Journal Centre de Recherches et d'Applications Pédagogiques en Langues <Nancy>. Mélanges. - Nancy : CRAPEL
Volume 30
Year 2008
Page 15-31
Classification
Domains / Applied linguistics / Language teaching / Pronunciation (teaching of)
Domains / Applied linguistics / Language teaching / Rhetoric (teaching of)
Domains / Applied linguistics / Oral language training
Domains / Pragmalinguistics / Other communication situations / Service encounter
Domains / Pragmalinguistics / Other communication situations / Telephone (language behavior)
Indo-European languages / Romance / Italian
Redirected from
Pronunciation (teaching of) ; Progymnasmata; Rhetoric (teaching of) ; Sprecherziehung; Logopedics; Phoniatrie; Elocution; Oral language training ; Restaurant; Business communication; Notruf; Emergency call; Service encounter ; Mobile radio; Mobilfunk; Walkie-talkie; Voice over IP; IP-Telefonie; Telephone (language behavior) ; Italian