Restaurant; Business communication; Notruf; Emergency call; Service encounter ; Mobile radio; Mobilfunk; Walkie-talkie; Voice over IP; IP-Telefonie; Telephone (language behavior) ; Language effects; Effects of language ; Ideologie und Sprache; Ideology and language; Ideology and linguistics; Ideologie und Sprachwissenschaft; Language and ideology ; Sprache und Ökonomie; Language and economy ; Dispositivanalyse; Dispositive analysis; Critical discourse analysis ; English